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At Sholrynnvorx, we strive to ensure your complete satisfaction with our floral art services. This Return Policy outlines our procedures for returns, refunds, and cancellations.
Due to the perishable nature of floral arrangements, we offer a limited return window. Requests for returns or refunds must be made within 48 hours of delivery or service completion.
After this period, returns may be considered on a case-by-case basis at our discretion, subject to the condition of the items and circumstances of the return request.
To be eligible for a return or refund, the following conditions must be met:
We reserve the right to refuse returns that do not meet these conditions or that are damaged due to improper handling by the customer.
If a return is approved, the customer is responsible for the cost of return shipping unless the return is due to our error, such as incorrect items being delivered or items damaged during our handling.
In cases where the return is due to our error, we will cover all return shipping costs and arrange for pickup or provide a prepaid return label.
Original shipping costs are non-refundable unless the return is due to our error.
To initiate a return, please follow these steps:
Once we receive and inspect the returned items, we will process your refund or replacement according to our refund procedure.
The following items and services are generally not eligible for return or refund:
This Return Policy is provided in compliance with applicable consumer protection laws. Your statutory rights as a consumer are not affected by this policy.
In jurisdictions where consumer protection laws provide greater rights than outlined in this policy, those statutory rights will apply.
This policy does not limit or exclude any rights you may have under applicable law that cannot be limited or excluded.
Orders may be cancelled before they are processed or work has begun. To cancel an order, please contact us immediately using the information on our Contacts page.
If an order is cancelled before processing begins, you will receive a full refund. If work has already commenced, cancellation may be subject to a partial refund based on the work completed and materials used.
Custom orders that have entered the production phase may not be eligible for cancellation, and refunds will be determined on a case-by-case basis.
We reserve the right to cancel orders in cases of payment issues, suspected fraud, or if we are unable to fulfill the order for reasons beyond our control.
Once a return is approved and we have received and inspected the returned items, we will process your refund within 10 business days.
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.
You will receive an email confirmation once the refund has been processed. The time it takes for the refund to appear in your account depends on your payment provider, typically 5-10 business days after processing.
In cases where a replacement is offered instead of a refund, we will work with you to arrange delivery of the replacement item at no additional cost.
If a partial refund is issued, the refund amount will be based on the condition of returned items and the portion of services that were not completed or were unsatisfactory.
For questions about returns, refunds, or this policy, please contact us:
Sholrynnvorx
9226 SE Division St unit A-2
Portland, OR 97266, United States
callme@sholrynnvorx.world
+1 503 208 3952
We aim to respond to all return inquiries within 2 business days.
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